At TenorFlow, we recognize the significance of your privacy and are dedicated to safeguarding your personal information. As a premier customer experience consultancy, we are committed to ensuring that your data is treated with the utmost respect and care. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you engage with us via our website, tenorflow.com (referred to collectively as “the Site”).
1. Information We Collect
We collect personal data in several ways:
- Direct Interactions: This includes information you provide when you contact us, subscribe to our newsletters, participate in events or assessments, or engage with any public forums or discussion areas on the Site. The data we collect may include your name, email address, phone number, job title, company name, and other relevant details.
- Automated Technologies: We automatically collect certain technical information when you visit the Site. This includes your IP address, browser type, operating system, and data about how you navigate and interact with our Site. We use cookies and similar technologies to gather this information.
2. How We Use Your Information
Your personal data is used for various legitimate purposes, including but not limited to:
- Service Provision: To deliver and enhance our customer experience consultancy services, respond to your inquiries, and fulfill your requests.
- Communication: To send you updates, newsletters, and relevant information that aligns with your interests. You can opt out of these communications at any time.
- Site Optimization: To analyze usage patterns, improve site performance, and ensure a seamless user experience.
- Compliance and Security: To comply with legal obligations, protect our rights and those of others, and ensure the security of our services.
3. Cookies and Other Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interaction with the Site. These tools help us understand user behavior, personalize your experience, and optimize our services. You can control your cookie preferences through your browser settings.
4. How We Share Your Information
We respect your privacy and do not sell your personal data. However, we may share your information with trusted third parties, such as service providers who assist us in operating the Site or providing our services. These third parties are obligated to maintain the confidentiality of your data and use it only for the purposes for which it was shared.
We may also disclose your information:
- When Required by Law: To comply with legal obligations or respond to lawful requests from public authorities.
- To Protect Rights: To protect the rights, property, or safety of TenorFlow, our clients, or others.
- In Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new entity.
5. Security of Your Data
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, please note that no method of transmission over the internet or electronic storage is entirely secure.
6. International Data Transfers
As an International Brand serving a global clientele, your information may be transferred across borders. We ensure that any international transfers comply with applicable data protection laws and that your data receives adequate protection.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: Request access to the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to certain legal obligations.
- Objection: Object to the processing of your data in specific circumstances.
To exercise any of these rights, please contact us at info@tenorflow.com.
8. Links to Third-Party Sites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes by posting the updated policy on the Site. Your continued use of the Site after any changes indicates your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: info@tenorflow.com and for any escalations ceo@tenorflow.com